How we collect, use, and protect your information
1. Introduction
Elite Code Creators ("we," "our," or "us") is committed to protecting your privacy in accordance with the Data Protection Act, 2019 of Kenya and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our events and ticketing platform.
2. Information We Collect
We collect several types of information to provide and improve our services in compliance with the Data Protection Act, 2019:
Name, email address, and phone number
Payment information (processed securely by third parties)
Profile information and preferences
Event attendance and purchase history
Business information and verification documents
Bank account details for payments
Event details and content
Device information and IP addresses
Cookies and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes in accordance with the Data Protection Act, 2019:
Provide and maintain our ticketing platform
Process ticket purchases and transfers
Facilitate event discovery and recommendations
Send important updates and notifications
Prevent fraud and ensure platform security
Improve our services and user experience
Comply with legal obligations under Kenyan law
4. Information Sharing and Disclosure
We may share your information in the following circumstances, always in compliance with the Data Protection Act, 2019:
With event organizers (ticket purchase information)
With payment processors (payment information)
With service providers who assist our operations
When required by law or to protect rights
In connection with business transfers or mergers
We do not sell, rent, or trade your personal information to third parties for marketing purposes, in compliance with the Data Protection Act, 2019.
5. Ticket Transfer and Resale Data
When you transfer or resell tickets through our platform, we collect and process data in accordance with the Data Protection Act, 2019:
Transfer recipient information (name, email)
Resale transaction details and pricing
Communication between buyers and sellers
Dispute resolution information
6. Data Security
We implement appropriate technical and organizational measures to protect your information as required by the Data Protection Act, 2019:
Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
7. Your Rights and Choices
Under the Data Protection Act, 2019, you have the following rights regarding your personal information:
Right to be informed about data collection and processing
Right of access to your personal information
Right to rectification of inaccurate information
Right to erasure of your personal data
Right to restrict processing of your data
Right to data portability
Right to object to processing
Right to withdraw consent
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations under the Data Protection Act, 2019. Account data is typically retained for 7 years after account closure, while transaction records may be retained longer for tax and legal purposes as required by Kenyan law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with the Data Protection Act, 2019 and this Privacy Policy. Such transfers are conducted in compliance with the requirements of the Office of the Data Protection Commissioner.
10. Children's Privacy
Our platform is not intended for children under 18 years of age, in compliance with the Data Protection Act, 2019. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.
11. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies to ensure they comply with the Data Protection Act, 2019.
12. Changes to This Policy
We may update this Privacy Policy from time to time in compliance with the Data Protection Act, 2019. We will notify you of material changes via email or platform notification. Your continued use of our platform constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at info@elitecodecreators.com or legal@elitecodecreators.com
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner if you believe your data protection rights have been violated.
Last updated: 9/3/2025